Privacy policy

Privacy Policy

Last Updated: 2024/06/05

At ilabs.co.za, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase.

1. Information We Collect

  • Personal Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders, including sending you emails to confirm your order and shipment.
  • To communicate with you.
  • To screen our orders for potential risk or fraud.
  • To improve and optimize our website and your shopping experience.
  • To provide you with information or advertising relating to our products or services, if you have opted in to receive such communications.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your personal information with third parties to help us use your information as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

5. Your Rights

If you are a resident of the European Union, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at t@ilabs.co.za.